Tuesday, 22 November 2011

HE IS MY IDOL

I was born in a village named Kampung Panglima Bayu, Tanah Merah Kelantan 30 years ago. I am the first child in the family and I have a little sister who was born 6 years later. Both of us grew up in a humble family. My father worked as a gardener in a military camp near to our house while my mother was working as a nurse in a clinic nearby. Since I was 7 months old, my father was took good care of me until I was 4 years old. It was because that my mother has to attend her nursing course. During that time, my father was the person who took care of me and prepared my needs from top to toe. Growing up with two male cousins made me a bit boyish and more likely to engage in the activities usually done by boys.

I started my early education at Sek.Keb. Batu Gajah. Then I attended secondary school at Sek.Men.Keb. Batu Gajah. During my school time, my parents gave their full support and encouragement no matter what happen. After I finished my school, I had an opportunity to further my studies in Diploma in Business Studies at Universiti Technology MARA and after that I pursue my degree at Universiti Utara Malaysia in Public Management.

Thinking back to that time, it never came across my mind to become a Administrative and Diplomatic Officer (PTD). My aim was just to finish my first degree and then further my studies to master level and then become a lecturer. After graduation, I’ve sat for PTD exam for the first time. I did well until the interview level. However, I did not pass my interview. At that time I realize that I should not take for granted in doing things especially things such as the PTD interview. It was the worst time in my life. Feels like the world is about to end. I was so sad until I did not know what else I could do. A few months after that, I went to Kuala Lumpur to seek for a job. I am lucky because within a month I got a job as a management trainee. Three weeks later, I received an offer as a contract PTD for two years. Finally, I managed to work as a government officer.

In the book A Sense of Urgency by John P. Kotter (2008):

When it comes to affecting behavior – creating alert, fast moving actions that are focused on an important issue, relentlessly launching needed initiatives or cooperating with the initiatives of others, pushing to achieve more ambitious goals despite the obstacles, trying to achieve progress each and every day, constantly purging low value activities so that time is available to do all this feelings are more influential that thoughts.

I still recall my father’s quote “Work hard and be patient, control your temper because you have to work with others not at your own”. Then he added “learn as many as you can to be a better person. I cannot be an officer like you, but as a father I am proud when you could go this far”. He hugs me like I was his little daughter. No words could describe my feelings at that time. No picture could portray my emotion when I heard what he said. Not even a single word came out from my mouth; simply tears came running down my eyes. The moment reminded me to a famous quotation:

Whatever you are, be a good one.
Abraham Lincoln

My father’s intention was he wanted me to be a good and dedicated officer who serves the nation and country. Wlliam F. Baker & Michael O’Malley (2008), in his book Leading With Kindness: How Good People Consistently Get Superior said that:

Kindness is an apropos term to apply to leadership because it implies precisely such root connection among people engaged in meaningful, reciprocal relationships. Those relations are cultivated and reinforced by six virtues, which we views as the ingredients of kindness, that place encounters within workplace in context; compassion, integrity, gratitude, authenticity, humility and humor.

In my life, there are two icons that really inspired me. They are Tun Mahathir Mohammed, our former Prime Minister and Tan Sri Syed Mokhtar al-Bukhary, the most prominent Malaysia entrepreneurs and are popular with his generosity and philanthropic deeds for the society. I would like to take this opportunity to discuss about Tan Sri Syed Mokhtar al-Bukhary which is also known for his down-to-earth attitude, and a guy who as much as possible avoids publicity, cameras and interviews, which at times can be an overwhelming task, considering his status quo as one of the 10 richest men in the country.

Biography: Tan Sri Syed Mokhtar al-Bukhary

Much of Syed Mokhtar’s attitude is attributed with his parents’ upbringing since he was still a small kid. He was born into a mid-low class family in Kedah, with both his parents having average income background. Being nowhere near to living a wealthy life style did not stop his father and mother from instilling good values in raising their kid. Their home came without necessities, let alone luxuries. Syed Mokhtar himself never went beyond the secondary school, as the prevailing family condition forced him to quit schooling and help family by doing odd jobs and starting small scale businesses.

Syed Mokhtar started his real business in the southern Malaysia, selling and distributing rice. With the acquired knowledge and increase in his entrepreneurship skills, he later ventured into trading, logistics and shipping. His mother’s advice to treat part of the money he received as belonging to the poor and the needy remains at the core of his heart. True enough, when he was merely 23 years old, he gave away half of his monthly income of RM1,500 to the needy, donating it to 15 poor families in his village.

In The Essence of Leadership it is stated, “Leadership as the process of inducing other to take action toward a common goal. This definition subsumes three elements:

  1. Leadership is a relational concept. Leadership exists only in relation to others – namely, followers. If there are no followers, there is no leader. Implicit in this definition is the premise that effective leaders must know how to inspire and relate to their followers.
  2. Leadership is a process. In order to lead, the leader must do something. Although a formalized position of authority may greatly facilitate the leadership process, simply occupying such a position is not sufficient to make someone a leader.
  3. Leadership requires inducing others to take action. Leaders induce their followers to act in numerous ways, such as using legitimate authority, modelling (setting an example), goal setting, rewarding and punishing, organizational restructuring, team building and communicating a vision.


In 1996, Syed Mokhtar set up Al-Bukhary Foundation to assist the needy, with him as the sole donator. The foundation finances English, Science and Mathematics classes for more than 20,000 underachieving students every year, as well as running a college scholarship program for 300 students in more than 40 countries. Between 1996 and 2006, the Al-Bukhary Foundation has contributed about 1 billion for various charity causes.The foundation also built the famous and gigantic Al-Bukhary mosque in Alor Setar, Kedah, adjacent to a business complex, which today becomes a prominent landmark in Kedah with its remarkable architecture.

In January 2008, Syed Mokhtar was honored as the recipient of the Tokoh Maal Hijrah 1429. And owing his success to his mother’s teachings, he decided to give the cash award of RM80,000 to his mother, Sharifah Rokiah Syed Mohamed Rahmat.A month later, Tan Sri Mokhtar, together with Hishamudin Ubaidulla, Datuk Zaid Ibrahim and Datuk Amar Leonard Linggi Tun Jugah were featured in Forbes Asia Heroes of Philantropy list.

Tan Sri Syed Mokhtar al-Bukhary is currently the richest bumiputra corporate figure with many interests in diversified business areas which include transportation and logistics, plantations, property development, defense and armory as well as engineering and power generation.  He is also a symbolic figure that holds philosophy that 'education does not guarantee success in life, but hard work does', and he's a walking proof of that.  

He currently holds shareholder-ship in Malaysia Mining Corporation Berhad (MMC), BERNAS, Malakoff Berhad, Johor Port Berhad, Impian Teladan Sdn Bhd and many others. Even becoming the talk of the country, Syed Mokhtar, most of the times tried to lay low. He is rarely available for press interview and remains elusive in the world of publicity. Instead, he focuses his work on philanthropist's work and is passionate with his charity foundation under the name of al-Bukhary Foundation. Al-Bukhary Foundation helped to build Islamic Art Muzium valued at RM70 millions as well as building many mosques and charity establishments in Kedah, Perak and across the country.

People ask the difference between a leader and a boss. The leader leads, and
 the boss drives.


His humble personality really gave a big impact to me personally. It is because nowadays it is very difficult to find a successful person with a very down to earth personality like him. In every aspect, he showed a very good example to other people to be successful. His positive nature isnot only in towards his work but also towards his relationship and responsibility to his family as well as to other people that needed help. Being nice to others will lead us to be more grateful with what we have. I wish one day I could be like Tan Sri Syed Mokhtar al-Bukhary. Not only a humble servant to almighty god Allah, a good child to his parents but also a good leader and example to others.

I would like to conclude with this anonymous poem;
Be careful of your thoughts, for your thoughts become your words,
Be careful of your words, for your words become your deeds,
Be careful of your deeds, for your deeds become your habits,
Be careful of your habits, for your habits become your characters,
Be careful of your characters, for your characters become your destiny.

  
REFERENCES:

Howard Morgan, Phil Harkins & Marshall Goldsmith (2004). The Art and Practice of Leadership Coaching. New Jersey: John Wiley & Sons, Inc.

Wlliam F. Baker & Michael O’Malley (2008). Leading With Kindness: How Good People Consistently Get Superior Result. U.S.A.: American Management Association.

John Fuhrman (2007). Leading Leaders to Leadership: 21 Secrets for Leveraging Your Way to Greater Success. Petaling Jaya: Advantage Quest Publication.

John P. Kotter (2008). A Sense of Urgency. U.S.A.: Harvard Business Press.

Leigh Bailey & Maureen Bailey (2005). Grown-Up Leadership: the Benefits of Personal Growth for You and Your Team. Singapore: Nova Vista Publishing.

Linda L. Neider & Chester A. Schriesheim ( 2002). Leadership. U.S.A.: Information Age Publishing.

Edwin A. Locke et. al (1991). The Essence of Leadership: The Four Keys to Leading Successfully. U.S.A.: Macmillan Inc.





The Dream Come True – Leadership Story


              Back to the year 2007, it was very challenging and hard situation to me when the person who is very important in my life passed away. It was my final examination at Universiti Teknologi Mara for a degree in Town and Regional Planning, my loving parents was a victim of road accident. Many things came and across in my mind to what will happen to me and my family at the time we still need their love. But as a muslim we must to be positive and accept that the fact is life is from Allah to Him we will return.
            My new life as an orphan began. I remember the last question I asked my father his opinion if I want to be a Government officer in the future working at Putrajaya after I completed my degree. From town planning student’s perspective, Putrajaya is a place that was planned very well, with great vision and left people in awe. My father said, “As you wish my son, you will be one of the great officers in the future”. With that spirit, I made my move with a positive attitude and focus to what I want to be after this, with a target to be a town planning officer. But sometimes, what we want to be is not always the best for us instead there are things installed in the future which may be better for us. It is all depending on our destiny that has already been written by Allah for all his creation in this life.
            Fast forward to April 2009, I was very happy when I receive the offer letter to be an Administration and Diplomatic Officer (PTD). I woke up the next day and I found myself looking at the world and my life in a totally different way. I must be able to face the challenges to make sure I am not the one who is the burden to this very elite scheme. Given this opportunity I figured that I should to learn the art of leadership. I asked myself, do I have any leadership in me? The answer is yes! I already have the art of leadership because of what happened to my parents. My parents were very active in the political arena. The leadership that was shown by them in the time when we were growing up influenced me as a son making me a person with a political family background.
            The dream came true when I was first posted to the Ministry of Federal Territory and Urban Well-Being that is located in Putrajaya. Again I felt that Allah accepted my wish and my parents hope. That was a very good feeling and at the same time I was happy to meet up with new friends and to experience new environment. Suddenly, two weeks after that I was transferred to an agency under this ministry which is The Land and Mines Director Office of Kuala Lumpur Territory located in the centre of Kuala Lumpur. I took the challenge to be the part of land management line that a lot of people perceived as a fearful position due to dealing with too much act and land regulation.
            I met with my supervisor in land management department. He is a very kind person and seemed very humble in person. He taught me a lot in terms of land management and also in the leadership. I remember his quote that wherever we go in this service, the important thing is to be humble and respect each other within our surrounding. He is always positive in every circumstance. That is how a good leader has to be and he inspired me to be the one. Day in to day out he taught me a lot and guide me to make sure I deliver my service with a good heart especially when I serve the public.
            Woke up in the early morning, It was 1st October 2011 on Saturday. Looking at the clock it showed 5.30 am. What a surprise, it is the day I will be registering to be the participant of Diploma Pengurusan Awam course (DPA) at Intan Bukit Kiara. With hope and aim to improve myself to be a good PTD officer and also to be the one who lead this country to a better life for the next generation.
            It came to the 6th week in DPA. our group was having the Integration Leadership Module. It is very fun and informative module that brings us to the real personal story of leadership. During this module, I remembered one of the exemplary leaders who is a real Sabahan which is Tun Datu Mustapha bin Datu Harun or Tun Mustapha in short. I would like to share on his excellent touch on our land. He was the first governor of the Malaysian state of Sabah. He was also the third Cheif Minister of the state from 1967 to 1975, and was the president for the political party United Sabah National Organization (USNO). He is considered by some to be one of the founding leaders of Sabah and was an important party in the negotiations leading to the formation of Malaysia on September 16, 1963.
            He is known to some as the "father of Sabah's independence" and also the "father of Sabah's development". Tun Mustapha founded the party United Sabah National Organization, better known by the acronym USNO. He, together with Donald Stephens, is often credited as important figures in Sabah in bringing forth Sabah's independence and in the formation of Malaysia in 1963. When Malaysia was formed on September 16, 1963, he became the first Yang di-Pertua Negeri (governor) of Sabah. In the 1967 state election, USNO won, and Tun Mustapha became the third Chief Minister of Sabah.
            He died on January 2, 1996 at Sabah Medical Center, Teluk Likas, Kota Kinabalu, at the age of 76. He was buried at the Muslim cemetery in Kampung Ulu/Ulu Seberang Putatan which was formerly used as a fortress by the late Paduka Mat Salleh and the State Government has named the cemetery as "Taman Memorial Tun Datu Haji Mustapha".
            Tun Mustapha in his era brought the future for the people of Sabah. With his big heart to serve the people, he tried his best to make sure the state of Sabah is accepted as a part of Malaysia. His had a vision for Sabah future. He wanted Sabah to stay in a country that can give positive impact in term of administration and social expansion.
            Tun Mustapha which is also known as the father of Sabah Independence was a very brave person by character. History showed that, Tun Mustapha was the one who was involved directly in dealing the formation of Malaysia. He and his special member or council listed several items on the administration agreement. The listed items entitled the rights of Sabahan which is paramount to the wellbeing on the Sabah people. It showed the credibility of Tun Mustapha as a leader which earns him a spot in the Sabahan’s people hearts. The dream came true when Sabah is now  a part of Malaysia and its people lives in harmony.
            To be a good leader is not a simple exercise. A lot of things have to be looked and considered as well. To always be positive in every circumstance is one of the important elements. With a positive attitude, one can harness one’s feelings and thinking to be rational especially during crucial and hard pressed times. A good leader is a person who can handle himself in a positive manner every time.
            To ensure my development as a leader, I will always focus on myself and my carrier. Being human, I understand that learning is a lifelong process.  The best knowledge is gained from experience whether it comes from personal experience or from others. Lead by example is also a good approach to develop skill in leadership. Stay focus, look forward and always be positive are the element that I have to acquire to ensure my development as a leader.
            A journey as a PTD officer is long. Nobody knows what will happen in the near future. The saying goes ‘business in not as usual’. As a young generation we have to have a very strong inner heart. The fact is we will always face challenges during the course to becoming a good leader. Always be prepared every time and everywhere. This country and its future generation will depend on what this generation’s action today. People will judge us for what we have done and not for what we planned to do. Positive, focus and looking forward are the unique elements to be a good leader. One day, my dream to be a good leader will come true. Through this is not for me, but for the generation to come for Malaysia.

Mohd Idzamuddin Kalipunya
Sidang D

REFERENCES
1. Muhd.Noor Bin Abdullah (1976), Kemasukan Sabah Dan Sarawak Ke Dalam Persekutuan Malaysia, Percetakan Dewan Bahasa dan Pustaka Kuala Lumpur.

LEADERSHIP AND ME



I’ve always wondered what will I be one day? Whom should I follow and whom should I refer as an Idol for me. These questions have always played in my mind because I want to be a good leader one day.

Let me begin my leadership story with my secondary schooling years. I used to be the head prefect in my secondary school. After my PMR, I moved to another school, which is Sekolah Menengah Teknik Tuanku Jaafar, Seremban even though I love my old school and have to let go my position as the head prefect. When I was in form five, I was appointed as the Class Monitor and the experience as the class monitor was fun and I really enjoyed it.

In my family, I’m the eldest from two siblings. Therefore, I’m very active because my parents taught me how to be an independent girl at that time. My father asked me to find a job while waiting for my SPM’s result. I found a job as a waitress at the restaurant nearby to my house. I worked day and night because I was very happy to earn my own income. I went to matriculation in Perlis after received my SPM. It was during my matriculation period that I came to know about about the career of being an Ambassador. I’ve made my research how to become an Ambassador and I told my father about my dream job. He was so surprised about my decision and he gave a lot of encouragement for me to chase after my dream of becoming an ambassador. I was so happy to see that my future is well planned.

“Go girl”. That’s my trademark. After two years working in the private sectors, now, today here I am in the correct path to be an Ambassador. I’ve joined the Skim Pegawai Tadbir dan Diplomatik (PTD) in 2009 and been posted to Ministry of Foreign Affairs or known as Wisma Putra. Alhamdulillah, I know my dreams and ambitions will come true. I was assigned to take care of the bilateral relations between Malaysia-Taiwan and Malaysia-Hong Kong. I’ve learned a lot while trying to adapt the environment in Wisma Putra. My boss, a lady who was really helpful and thought me a lot. She gave me advises on how to be a good PTD Officer and how to work smart.  She also said that to be a good leader is not easy because we need to be patient and know how to strategies our missions to be a great leader.

Besides that, we have to instill good leadership qualities so that our followers will respect us and will be good followers. But, before we become a good leader, we must be a good follower so that when we become a leader, we know how to care for our subordinates. According to John C. Maxwell, attitude means: every day I will make the adjustments necessary to keep my attitude right.  Therefore, what I’ve learned from John C. Maxwell, everyday I will stand in front of the mirror and ask myself, “Am I doing right today?” “Have I been impatient with someone?” If I have, I will apologies to the person. I’ve had to do that more than once and I’d like to admit it.

As a young PTD Officer, I have to find something positive in everything. It may not always be easy, but if we try hard enough, we can find something good, even in the midst of difficult situations. Again, my boss cited two things in her work; the desire to work smart and a joyful attitude. If someone could be expected to be joyful between the dying and the poorest of the poor, then certainly we can do the same in our situation.

My boss always says something positive in every conversation even when she knew that I was at wrong. She never scolds me in front of my colleagues unless I kept repeating doing the same thing. Whenever I face difficulties, she will be the one to guide me and make things easier. She said that people forget how fast you did a job but they will remember how well you did it. So, she always asks me to always strive for excellence. Excellence means doing my very best in everything, in every way. That kind of commitment will take me where halfhearted people will never go.

I read a book by Dov Frohman, he said that to be a leader must have some distinctive characteristics. First, must be simultaneously an “insider” and “outsider” in the organization. It means, to do things differently, I first must be able to see things differently. Only the leader who remains something of an outsider can see around the corner of the latest crisis to perceive the potential opportunity hidden in the midst of a threat. Second, to lead against the current, I must not be afraid to make decisions or take actions that appear “crazy”. And third, a leader against the current has to know how to manage the tension between, on the one hand, preserving in the face of opposition, and on the other, encouraging dissent and responding to it.

During my two year stint in Wisma Putra, I believe relationships had always been important to me, and I manage to developed good people skills in Wisma Putra. I remembered my father told me “in order to make friends, one must first be friendly.” After all, I determined to be more transparent and take relationships to a new level in my life. That’s when I made this relationship decision: I will initiate and make an investment in relationships with others.

In Wisma Putra, I learned how to improve my understanding of people so that I can build positive relationships, then keep in mind the following truths about people and actions I can take to bridge the gap often caused by them:

  • People are insecure … give them confidence
  • People want to be feel special … sincerely compliment them
  • People desire a better tomorrow … show them hope
  • People need to be understood … listen to them
  • People are selfish … speak to their needs first
  • People get emotionally low … encourage them
  • People want to be associated with success … help them win


I believe, when we understand people, don’t take their shortcomings personally, but help them to succeed, it shows you lay the groundwork for good relationships. My boss always said that the best way to start off on the right foot is to put others first. The most basic way to do that is to practice the Golden Rule: Do unto others, as you would have them do unto you. If you take that mind set into all your interactions with others, you cant go wrong. But there are also other ways to show people they matter and that you are interested in their well-being: Walk slowly through the crowd, remember people’s names, smile at everyone, and be quick to offer help. People don’t care how much you know until they know how much you care.

I once heard my friend who was a leading steward explain how difficult it is to hire and train people for his cabin crew. He said that service is the only thing they have to sell, but it is the toughest thing to teach because nobody wants to be thought of as a servant. John C. Maxwell said, “Life is an exciting business and most exciting when lived for others.” I think that’s true. The longer I live, the more convinced I am that adding value to others is the greatest thing we can do in this life. Because of that, when I serve, I try to do so cheerfully and with the greatest impact.

On my boss last day before she was posted to Ottawa as Malaysia’s High Commissioner, she asked me “Amira, why you choose to be a PTD Officer?” I answered “Dato’, because I want to be an Ambassador like you.” She smiled and asked me to set the goal and start focusing on my growth and on my career development in a few key areas even she know I can be trusted in doing all the instructions. She also said, to be an Ambassador, I must be able to make a commitment to change, make my goal to grow in some ways every day, have a time and plan to grow, file what I learn such as quotations, stories and ideas that I find as I learn and last but not least is to apply what I’ve learnt. What I learnt can be used in some ways to help and improve others, or me then it is worth the effort.

I’m so proud to be one of the officers under her purview because I’ve heard lots of good stories about her leadership. Even though she is just a lady officer but then I really admire her as my idol and Insya Allah I will follow her steps and make my goal to be an Ambassador will be true one day. I know I really can make today great. The key is to make the most important decisions of my life and then to manage those decisions. If I do it consistently, I can make today a masterpiece. I believe, by making today great, I can make my life great, because when I take care of today, tomorrow will take care of itself.

-n.a.m-